Heart of Ohio Wellness Center

Questions and answers

Hours & Location

• What are your hours?
• Are you open right now?
• Are you open on weekends?
• Are you open on Thursday?
• Do you have evening hours?
• Where are you located?
• Is there parking?
• What is your phone number?
• Are you closed on holidays?

Appointments & Walk-Ins

• Do I need an appointment?
• How do I book an appointment?
• Can I book online?
• Can I be seen the same day?
• How long is the wait?
• How do I cancel or reschedule?
• What if I am running late?
• What should I bring to my visit?
• Is there paperwork to fill out?
• Can I bring someone with me?

Cost, Payment & Insurance

• How much does a visit cost?
• Do you accept insurance?
• Do you take Medicaid or Medicare?
• What forms of payment do you accept?
• Can I use my HSA or FSA card?
• What is a superbill?
• Will my insurance reimburse me?
• When do I pay?
• Will I get a surprise bill later?
• Do you offer payment plans or discounts?
• Can I get a receipt for my visit?

About the Clinic

• Who will I see at my visit?
• Is there a doctor on site?
• What kind of clinic are you?
• What services do you offer?
• Do you treat children?
• Are you accepting new patients?
• Can you be my primary care provider?
• Do you do physicals, sports physicals, or work physicals?
• Do you offer lab work or testing?

Records, Prescriptions & Results

• How do I get a copy of my medical records?
• Can you refill my prescription?
• Can I get my test results here?
• Can you send records to another doctor?
• Do you write work or school notes?

Contacting Us & Support Requests

• How do I submit a request or contact the clinic?
• How long until someone responds to my request?
• I sent a message and have not heard back.
• Can I speak to a real person?
• How do I leave feedback or a complaint?

Safety & Privacy

• I think I am having an emergency.
• Can you answer medical questions through chat?
• Is the chat private and secure?
• Am I talking to a real person in the chat?
• What do you do with my information?
• Can the chat tell me whether my symptoms are serious?
• Should I take, stop, or change one of my medications?
• Can I describe my symptoms or health history in this chat?
• Can you diagnose me or tell me what is wrong?
• How do I reach a real person right now?